This policy covers the Leeders HQ app for property and sales teams, and guest interactions with LEESTAYS through our website, bookings, payments, maps and support. It explains what information we collect, why we use it, when it may be shared with service providers, and the choices available to you.

Leeders HQ for property and sales teams

Leestays operates Leeders HQ for authorised property owners, managers, sales staff and administrators. We use your sign-in email, account identifier, role and property assignments to authenticate you and determine which records and actions you can access.

When you use the app, Leestays processes the information needed for the work you perform. This may include guest names and contact details, addresses, stay dates, room and guest counts, meal preferences, booking notes, proposals, charges, discounts, payment amounts and references. Leestays uses this information to manage reservations, inventory, guest communications and payment records. Access depends on the account’s role, property and booking permissions. Our hosting, database and communication providers process relevant information to operate these features.

The Android app connects to the Leestays booking service over HTTPS. It stores a session on your device to keep you signed in and saves recent booking and calendar data so you can reopen it when connectivity is poor. Signing out clears the session and that account’s cached booking and calendar snapshots. A report you have exported or shared may also be stored where you chose to save or send it.

For Leestays-managed reservations, our service can send booking messages through our email and WhatsApp providers. For a booking created by the property team, the creator can choose to open a confirmation in their own email or WhatsApp app. That app receives the recipient details and draft message. The sender decides whether to send it.

Leeders HQ – request account or data deletion

Email contact@leestays.com from your registered email address with the subject Leeders HQ account deletion. You can also use that address to ask for access to, correction of or deletion of personal data. Please identify your property and the account or record concerned. We may ask you to verify your identity. Booking and payment records may need to be retained for accounting, legal obligations, fraud prevention or an ongoing dispute, as described in our retention policy.

Email an account or data-deletion request

1. Information We Collect

We collect account and contact details you provide directly, including your name, email address, mobile number, and login credentials when you create or access a guest account.

We collect booking-related information such as stay dates, guest counts, room preferences, address details, notes submitted during checkout, and other information needed to process a booking request or confirmed stay.

We collect payment-related identifiers required to process and verify transactions, such as payment amount, Razorpay order references, payment IDs, and booking references. We do not state that LEESTAYS stores full card details because card handling is performed by the payment provider.

We collect device, browser, session, and cookie-related information needed for login continuity, account protection, operational troubleshooting, and secure use of the site.

If you allow analytics cookies, we may collect Meta advertising identifiers such as _fbp, _fbc, or a Facebook click identifier, together with browser, device, page, enquiry, checkout, and booking-event information used for advertising measurement.

When you use location-related features such as maps or address assistance, we may process coordinates, map inputs, or reverse-geocoding inputs needed to show property locations or help complete booking details.

2. How We Use Information

We use your information to create and maintain guest accounts, authenticate sessions, and allow access to account-related pages and booking history where available.

We use booking and contact details to process booking requests, confirm availability, coordinate with property operators, issue booking references, and communicate before, during, or after a stay.

We use payment-related information to initiate Razorpay payment orders, verify completed payments, reconcile booking records, and investigate failed or disputed transactions.

We use support and communication information to respond to enquiries, provide booking assistance, share operational updates, and coordinate over phone, WhatsApp, or email when required.

We may use relevant information to prevent fraud, misuse, duplicate bookings, abuse of promotions or payment systems, and other behavior that threatens the integrity of the platform or the guest experience.

With your permission, we use Meta Pixel and server-side Conversions API events to measure which advertisements contribute to property views, contact actions, booking requests, and verified payments, and to improve campaign reporting and delivery.

3. Payments and Booking Records

Payments on the website are processed through Razorpay. When you choose to pay, certain transaction information is shared with Razorpay so that the payment can be completed and verified.

LEESTAYS retains booking and payment records as needed to manage reservations, resolve disputes, support guest service, maintain internal accounting records, and meet legal or operational requirements.

If a booking remains pending, cancelled, modified, or disputed, we may continue to retain the related booking and payment information for recordkeeping, support, and fraud-prevention purposes.

4. Cookies, Sessions, and Similar Technologies

LEESTAYS uses cookies and similar browser technologies to keep users signed in, restore sessions, protect account access, and support essential website functionality.

Our guest-facing website currently uses authentication cookies and related session mechanisms, including cookies such as sb-access-token and sb-refresh-token, and may also read operational authentication state where required for protected routes.

Some functionality may also rely on browser storage or third-party browser technologies when maps, payments, or related embedded services are used.

Meta analytics cookies are optional. They are loaded only after you choose Allow analytics in the site preference notice; choosing Essential only prevents Leestays from intentionally loading the Meta Pixel and sending consent-gated website conversion events.

For a more detailed explanation of cookie usage, please review our Cookie Policy.

5. Third-Party Services

We use Supabase for parts of authentication, session management, and data storage related to guest accounts and booking operations.

We use Razorpay to create payment orders and verify payments made through the website.

We use Google Maps and related location services to display maps, property locations, and certain address or geolocation-related features.

We may use communication channels such as WhatsApp, phone, or email to coordinate bookings, support guests, and share operational updates.

When analytics permission is granted, we use Meta Platforms' Meta Pixel and Conversions API for advertising attribution and conversion measurement. Contact details included in server events are normalized and cryptographically hashed before transmission, while certain browser identifiers and technical request data are transmitted in the format required for event matching.

These third-party services operate under their own terms and privacy practices when they process information on our behalf or in connection with your use of their tools.

6. Data Sharing and Disclosure

We share personal information only where reasonably necessary to operate the booking flow, coordinate with listed properties, process payments, provide guest support, protect the platform, or comply with law.

This may include sharing relevant booking and contact details with property operators, service providers, payment processors, hosting or infrastructure providers, and communication tools that help us deliver the requested service.

LEESTAYS does not describe its current public-site practice as the sale of guest personal information for broad third-party marketing purposes.

7. Data Retention

We retain personal information for as long as it is reasonably necessary to operate accounts, process bookings, maintain support history, prevent fraud, keep business and payment records, and satisfy legal or compliance obligations.

Retention periods may vary depending on whether the information relates to an active account, a completed stay, a pending booking, a refund or dispute request, or a legal or tax requirement.

8. Your Choices and Rights

You may contact LEESTAYS to request access to, correction of, or deletion of certain personal information we hold about you, subject to operational, legal, fraud-prevention, and record-retention requirements.

You may also manage certain browser-side technologies, such as cookies, through your browser settings, although disabling essential cookies may affect login and account-related functionality.

You can choose Essential only when the analytics notice is shown, or clear the leestays_meta_consent, _fbp, and _fbc cookies in your browser to reset the preference and related identifiers.

9. Security

LEESTAYS uses reasonable technical and operational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no website, storage system, or electronic transmission method can be guaranteed to be completely secure, and we cannot promise absolute security.

10. Children’s Privacy

Bookings should be made by adults or by parents and legal guardians acting for minors.

If we learn that personal information has been submitted inappropriately by or for a child in a manner that requires action, we may remove or restrict that information as reasonably necessary.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or service changes.

The latest version published on the website will apply from the time it is posted unless stated otherwise.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact LEESTAYS at contact@leestays.com or +91 8181909069.

Postal region: Kamshet, Pune - 410405.